As part of the store TOU please accept this as notice that due to the nature of our business absolutely NO refunds are given on ANY digital products, ie tubes and scrapkits
These Conditions of use were last updated on 4th May 2020.
Updated Conditions of use
Your personal information is used by us, PayPal & Square purely for the purpose of processing and fulfilling your order. These details will not be shared, sold or used for any other purpose.
We accept Credit and Debit Cards via PayPal or Via Square in payment for products ordered from us via our store. All prices on our store are in US Dollars (USD), if you do not live in the US you may be charged a fee for conversion to your currency by Paypal or Square.
If you wish to make a purchase in the store you will need to request a license, please use this form to do so; https://www.secretgardendesigns.shop/page_3.html
Please allow 72 hours for us to send you your license. We are in different time zones, so may not answer your requests straight away.
Orders are instant downloads once the payment process is completed and you will be returned to the store for your downloads. If there are any problems with this process please contact us asap either by e-mail or the contact form on the store. Please allow 72 hours for a reply to your request.
All digital downloads from our Store are in Zip format and may be more than one zip or large files which may take some time to download. A Zip program is required to open them and extract the files for use.
For paid Digital Downloads:
Once you have purchased a download from my online store, the payment merchant will return you to the download page. If you need to access, your download at a later time or date please login to your account which can be found ‘My Account’ on the top menu on the store, then click on ‘View Orders’. Scroll down and select the download buttons to start your download.
If you do not see the download buttons, it maybe that you have downloaded more than the maximum number of downloads or your download may have expired. Please contact us if there is a problem with the download.
Please ensure your e-mail address is correct at the time of registering otherwise I may not be able to send you the details of how to access your download.
Please allow 72 hours for us to reply to your message.
If you have received a coupon or Gift Certificate discount during promotional sales you must enter the promo code for the sale in the Coupon Code or Gift Certificate box at checkout , please read instructions provided at checkout.
Promotional sales apply to online orders only that can be used during the qualifying period and cannot be used in conjunction with any other promotional code.
The discount cannot be applied after checkout has been completed and refunds will not be made if you have forgotten to enter the discount code.
Cookies are one of the most common ways that websites process personal data, so it’s super important in terms of data law compliance to both know what cookies are active on your website and to enable your end-users with a choice of prior consent as to which cookies they want active, when visiting your domain.
Whether your company or website processes the personal data of individuals in the EU or UK, the requirements for processing are the same.
Some of the information stored may put there by other companies, whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use it.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on the site, and an explanation of what they are used for. If you would like any more information, please get in touch.
- Strictly necessary cookies
These cookies are necessary for the website to function. They are usually only set in response to actions made by you that amount to a request for services, such as logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work without access to them. These cookies do not store any personally identifiable information.
- Performance cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our store. They help us to know which pages are the most and least popular and see how visitors move around the site.
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our store and will not be able to monitor it’s performance.
- Functionality cookies
These cookies enable the store to provide enhanced functionality and personalisation. They maybe set by us or by third party providers whose services we have added to our pages.
If you do not allow these cookies then some or all of these services may not function properly.
- Targeting cookies
These cookies may be set through our store by our advertising partners.
They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
They do not store any personally identifiable information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
If you have any problems with anything in these Terms & Conditions or with using any part of our store please contact us either via email or store contact form